Service & support

Customer-oriented vision

 Technical support

Pre-sales and after-sales service provide all technical information and support.

 Pre-sales key points are:

  • A well-trained and well-informed distribution network
  • Knowledgeable feedback and competent advice regarding in-process viscosity measurement
  • Rheological studies on product samples

After-sales service assures:

  • Timely follow-up after installation
  • Continued technical support
  • Rapid response regarding maintenance or re-calibration


Intranet Access

Expertise and innovation in viscosity measurement and control

"It is Sofraser’s mission to build and maintain strong partnerships with our global network, our key accounts and OEM customers.

Long-lasting products, on-going support, and satisfied customers are direct results of our qualified and knowledgeable group of sales representatives."

Jean-Marie DUBOYS,
OEM & KA Manager